Refund policy

RETURNS

Returns are accepted within 14 days of receipt date for an exchange or store credit.


  • Any returns thereafter may be denied.

  • We do not offer refunds on any items.
  • You should expect to receive your store credit within 7-10 business days of giving your package to the return shipper depending on the time of transit back to our warehouse. In many cases you will be issued your store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 - 7 business days) and the time it takes us to process your return once we receive it (2 - 3 business days).
  • Please return items to: Lux Lane, 252 E Deerpath Rd, Lake Forest Illinois 60045
  • All returning items must be returned through traceable mail (tracking number).
  • 
If an item is returned that is not eligible for return, the customer is responsible for the cost of the return shipping.

  • Should you receive an item as a result of our error, received an incorrect item or defective item, we will pay the return shipping costs and issue you a return label.
  • All returns must be unworn, with tags (if any), in their original condition and packaging.
 We will not accept any clothing that has stains ( including deodorant stains)
  • No exchanges or store credits for lingerie, sunglasses, jewelry, swim or bodysuits, hats, bags and customized items. 
  • 
No exchanges or store credits will be accepted on any jewelry due to it changing colors, changing your skin color, or natural ‘wear and tear’.

  • All of the products we sell and promote we stand behind 100%, however we are not able to grant an exchange or store credit on any items that meet this criteria.
 Certain metals, over time, do have a tendency, in some instances, to alter slightly in color or variation due to the metal itself. 
Its contact with water, soap or natural oils in the skin against the metal, sunlight, or oxygen are some causes that create the color variation.

  • Items must have tags attached, unused and not purchased with any sale promotions.

  • ALL SALES FINAL on Sale items, Jewelry (including custom made jewelry and permanent jewelry), Hats, Hair Clips, Bags, Sunglasses, Beauty products/Perfume, Lingerie/Undergarments, Swimwear and Bodysuits.

    We are not responsible for damages to clothing caused by improper care or handling.